Since June, Konami Gaming, Inc. has launched slot machine cleaning and customer-care solutions at seven different casino locations.
In a matter of weeks, the company developed, tested and deployed a system-delivered solution to help optimize slot machine cleaning between use, and offered it at no cost to Synkros customers. It’s part of ongoing efforts to deliver meaningful support to the health, safety and recovery initiatives of gaming industry operators.
Synkros’ solutions include a mix of real-time communications, alerts and report analytics to help floor staff and supervising teams monitor and manage slot machine disinfecting between use.
“In the midst of business closures that occurred beginning in March, Konami’s Synkros team began planning, producing and packaging a set of solutions to assist our users to monitor and manage when slot machines need disinfecting between customer use,” said Tom Soukup, senior vice president and chief systems product officer at Konami Gaming, Inc. “The solutions were seamlessly built into the existing Synkros ecosystem.
“Working closely with our casino customers, we responded quickly to their needs, and equipped their teams with the necessary customization options and training for them to automatically communicate slot machine cleaning statuses to their casino guests.”
Early adopters of the solutions span locations from California to the Caribbean. To date, seven casinos representing six different jurisdictions have successfully leveraged the technology.
The solutions allow players to request slot machine cleaning from a player tracking LCD display, which triggers email, SMS text or administrative alerts to cleaning crews. After a player has finished a session, the machine will switch to an automated “Waiting to be sanitized” message. Once a cleaning crew member has completed cleaning, the machine will switch to an automated “This machine has been sanitized” message, with a time stamp identifying when the cleaning occurred.
Throughout the entire process, casino administrators have access to visual floor monitoring of cleaning status and cleaning patterns, to gauge effectiveness and manage staffing.