BY ROGER GROS, PUBLISHER

Following Procedures

Following procedures is important, but team members can still bring courtesy and assistance to guests in a respectful way so the hospitality the casino industry provides shines through.

Published in the May 2021 issue.

Pendulum Swings

It’s Problem Gambling Awareness Month, and we take an objective look at the causes and effects of problem gambling, and the proactive approach to responsible gaming efforts.

Published in the March 2021 issue.

History Lesson

Mourning the loss of the Casino Journal, whose competition made this magazine stronger and more committed than ever.

Published in the January 2021 issue.

Coming of Age

November marked the seventh anniversary of iGaming in New Jersey, the first state of any significance to introduce the industry, with no major issues to report.

Published in the December 2020 issue.

Measuring Stick

How do we evaluate performance in this year, and probably next year, of our casino, our employees and our customers?

Published in the November 2020 issue.

RIP Vegas?

With Nevada hit hard by the pandemic, can Las Vegas go beyond its reliance on gaming and diversify enough to survive?

Published in the October 2020 issue.

Meeting of the Minds

Losing G2E is painful, but we’re going to attempt to bring the best of G2E to you with podcasts, webinars and products that would ordinarily be highlighted at the show.

Published in the August 2020 issue.

All Together Now

With the coronavirus, the times have clearly changed, and will never go back to “normal.” The companies and individuals who thrive and prosper going forward are those who adjust more quickly and innovate to serve a new audience.

Published in the May 2020 issue.

Misspent Youth

After 40 years in the business, it’s a delight to see people coming into the industry who are so enthusiastic and committed to success.

Published in the November 2019 issue.

Never Forget

There is value to talking to those who lived through the early days of gaming, wisdom and experience which could be used to reveal solutions to problems we’re facing today.

Published in the October 2019 issue.

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