The China Syndrome
Why the PRC’s impact on gaming throughout Asia is dependent upon many issues
IN THIS ISSUE: MARCH 2020
THE CHINA SYNDROME Why the PRC’s impact on gaming throughout Asia is dependent upon many issuesLEAPING AHEAD A new decade brings a new era for responsible gaming and problem gambling treatmentSMALL CHANGES CAN MAKE A BIG DIFFERENCE How to use behavioral science principles to reduce gambling harmsRG GETS AN ASSIST FROM TECHNOLOGY Slot players can expect help from slot makers to avoid problem gamblingALCOHOL AND CASINOS Is your property doing what is reasonable and responsible?SURVEILLANCE SKILL SET FOR THE ROARING ’20S As technology advances, the future belongs to those who have more skills and greater flexibility
Features More
Leaping Ahead
A new decade brings a new era for responsible gaming and problem gambling treatment
Small Changes Can Make A Big Difference
How to use behavioral science principles to reduce gambling harms
RG Gets An Assist From Technology
Slot players can expect help from slot makers to avoid problem gambling
Alcohol and Casinos
Is your property doing what is reasonable and responsible?
The Agenda
Meeting of the Minds
This month in our nod to Responsible Gaming Month, we offer several articles about problem gaming.
PODCASTS
COLUMNS
AGA
Charting a New Course for Responsible Gaming
With expansion of the industry comes an increase in the need for responsible gaming vigilance
Fantini's Finance
Epidemic of Fear
The full story of the coronavirus has yet to be told, but lingering fear may blunt the eventual recovery
Frankly Speaking
Shows, Churches and Waze
Dead superstars, casino priests, and where the heck is the Borgata?
Operations
Group Think and Gaming Conferences
More communication with the end user is always beneficial
Making My Point
Not-So-Trivial Pursuit
If you want to play the game, you’ve gotta talk the talk. Take this quiz to see if you’re an ace or an impostor.
FEATURES
The China Syndrome
Why the PRC’s impact on gaming throughout Asia is dependent upon many issues
Esports: Is This the Future of Gaming?
Some operators who want to phase in new generations of players are looking at a growing phenomenon: competitive video games
Surveillance Skill Set for the Roaring ’20s
As technology advances, the future belongs to those who have more skills and greater flexibility
Alcohol and Casinos
Is your property doing what is reasonable and responsible?
RG Gets An Assist From Technology
Slot players can expect help from slot makers to avoid problem gambling
Small Changes Can Make A Big Difference
How to use behavioral science principles to reduce gambling harms
DEPARTMENTS
5 Questions More
Kristian Nylen
CEO, Kambi
Casino Communications More
Jay Chun
Chairman and CEO, Paradise Entertainment
Cutting Edge More
Harnessing Data
PRODUCT: CRM/RMS Software
MANUFACTURER: Cendyn
Proactive Service Recovery
PRODUCT: Zingle
MANUFACTURER: Zingle by Medallia
Emerging Leaders More
Total Teamwork
Danielle Rankin, Director of Business Development, Konami Gaming, Inc.
Doubt Me. Please!
Adam Wexler, CEO, Performance Predictions
Taking the Challenge
Lucas Cai, Director of Casino Operations, Marina Bay Sands
February 26-27: International Lottery Play Summit, Crowne Plaza, Dubai. Eventus International will be hosting a summit on International Lottery that will focus on the future of lotteries and how digitization is reshaping the lottery industry. www.eventus-international.com
March 4-5: North American Regulators Roundtable, Tropicana Las Vegas. Produced by Gaming Laboratories International. For more information, visit GamingLabs.com.
March 6: Prague Gaming Summit 2020, Vienna House Andel’s, Prague, Czech Republic. Produced by European Gaming Media and Events. For more information, visit praguegamingsummit.com.
March 8-10, 2020: Casino Marketing Boot Camp, Hotel Mazarin, New Orleans, LA. An intensive two-day workshop guiding marketers in building 30-60-90-365 day plans. Hands-on small-group consulting through sessions on strategy and tactics to turn ideas into action. https://casinomarketingbootcamp.com
March 11-12: Ukrainian Gaming Week 2020, International Exhibition Centre, Kyiv, Ukraine. Produced by Smile Expo. For more information, visit UGW.com.ua.
March 23-26, 2020: 15th Annual World Game Protection Conference, Tropicana Casino, Las Vegas. The WGPC is an annual conference that connects casino surveillance, asset protection professionals and regulators from around the world. For more information, visit https://www.worldgameprotection.com
March 24-26: CasinoBeats Malta 2020, Intercontinental Malta, St. George’s Bay St. Julian’s, Malta. Produced by Sports Betting Community. For more information, visit SBCEvents.com.
March 24-27, 2020: Indian Gaming Tradeshow & Convention, San Diego Convention Center. Produced by the National Indian Gaming Association. For more information, visit https://www.indiangamingtradeshow.com
April 27-28: East Coast Gaming Congress, Harrah’s Resort, Atlantic City. Produced by Spectrum Gaming, Cooper Levenson, the Friedmutter Group and Sysco. For more information, visit EastCoastGamingCongress.com.
April 28-30, 2020: Betting on Sports America 2020, Meadowlands Exposition Center, Secaucus, NJ. Produced by SBC Events. For more information, visit https://sbcevents.com/casinobeats-malta/. For enquiries contact marketing@sbcgaming.com.
May 13-14: ICE North America 2020 & Southern Gaming Summit, New Orleans Convention Center, New Orleans, Louisiana. Produced by Clarion Gaming. For more information, visit ICENorthAmerica.com.
May 19-21: G2E Asia 2020, Venetian Macao. Produced by Reed Exhibitions and the American Gaming Association. For more information, visit G2EAsiaMacau.com/en-gb.html
June 2-4, 2020: Betting on Sports Europe 2020, Stamford Bridge, London. Produced by SBC Events. For more information, visit https://sbcevents.com/betting-on-sports-europe/. For enquiries contact marketing@sbcgaming.com.
September 8-11, 2020: SBC Summit 2020, Fira de Barcelona, Barcelona, Spain. Produced by SBC Events. For more information, visit: https://sbcevents.com/sbc-summit/. For enquiries contact marketing@sbcgaming.com.
March 4-5: North American Regulators Roundtable, Tropicana Las Vegas. Produced by Gaming Laboratories International. For more information, visit GamingLabs.com.
March 6: Prague Gaming Summit 2020, Vienna House Andel’s, Prague, Czech Republic. Produced by European Gaming Media and Events. For more information, visit praguegamingsummit.com.
March 8-10, 2020: Casino Marketing Boot Camp, Hotel Mazarin, New Orleans, LA. An intensive two-day workshop guiding marketers in building 30-60-90-365 day plans. Hands-on small-group consulting through sessions on strategy and tactics to turn ideas into action. https://casinomarketingbootcamp.com
March 11-12: Ukrainian Gaming Week 2020, International Exhibition Centre, Kyiv, Ukraine. Produced by Smile Expo. For more information, visit UGW.com.ua.
March 23-26, 2020: 15th Annual World Game Protection Conference, Tropicana Casino, Las Vegas. The WGPC is an annual conference that connects casino surveillance, asset protection professionals and regulators from around the world. For more information, visit https://www.worldgameprotection.com
March 24-26: CasinoBeats Malta 2020, Intercontinental Malta, St. George’s Bay St. Julian’s, Malta. Produced by Sports Betting Community. For more information, visit SBCEvents.com.
March 24-27, 2020: Indian Gaming Tradeshow & Convention, San Diego Convention Center. Produced by the National Indian Gaming Association. For more information, visit https://www.indiangamingtradeshow.com
April 27-28: East Coast Gaming Congress, Harrah’s Resort, Atlantic City. Produced by Spectrum Gaming, Cooper Levenson, the Friedmutter Group and Sysco. For more information, visit EastCoastGamingCongress.com.
April 28-30, 2020: Betting on Sports America 2020, Meadowlands Exposition Center, Secaucus, NJ. Produced by SBC Events. For more information, visit https://sbcevents.com/casinobeats-malta/. For enquiries contact marketing@sbcgaming.com.
May 13-14: ICE North America 2020 & Southern Gaming Summit, New Orleans Convention Center, New Orleans, Louisiana. Produced by Clarion Gaming. For more information, visit ICENorthAmerica.com.
May 19-21: G2E Asia 2020, Venetian Macao. Produced by Reed Exhibitions and the American Gaming Association. For more information, visit G2EAsiaMacau.com/en-gb.html
June 2-4, 2020: Betting on Sports Europe 2020, Stamford Bridge, London. Produced by SBC Events. For more information, visit https://sbcevents.com/betting-on-sports-europe/. For enquiries contact marketing@sbcgaming.com.
September 8-11, 2020: SBC Summit 2020, Fira de Barcelona, Barcelona, Spain. Produced by SBC Events. For more information, visit: https://sbcevents.com/sbc-summit/. For enquiries contact marketing@sbcgaming.com.
