Cash Out
Handling money may become a thing of the past, thanks largely to the coronavirus pandemic
IN THIS ISSUE: JULY 2020
CASH OUT Handling money may become a thing of the past, thanks largely to the coronavirus pandemicCASINO MARKETING—ART OR SCIENCE? The first Casino Marketing Monitor examines job performance, satisfaction and challengesILLEGAL GAMES BOOM Unregulated “skill games” get a lifeline thanks to the Covid-19 crisis FREE TO PLAY Driving fan engagement for tomorrow’s sports betting customerLEADING THE WAY Tribal casinos were the first U.S. casinos to reopen, and business has been briskNEW WAYS DATA WILL SUPPORT THE RECOVERY For the foreseeable future, expect casino operators to view data in a more urgent way.
Features More
Casino Marketing—Art or Science?
The first Casino Marketing Monitor examines job performance, satisfaction and challenges
Illegal Games Boom
Unregulated “skill games” get a lifeline thanks to the Covid-19 crisis
Free to Play
Driving fan engagement for tomorrow’s sports betting customer
Leading the Way
Tribal casinos were the first U.S. casinos to reopen, and business has been brisk
The Agenda
It’s Only Words
Surveying the new casino floor and the pent-up demand for fun
PODCASTS
COLUMNS
AGA
Cashing Out
Casino players want a way to utilize digital, contactless payment options when gambling
Fantini's Finance
Riding the Rollercoaster
It’s been a wild couple of months for gaming stocks. Don’t expect it to end anytime soon
Frankly Speaking
High Stakes and Sad Tales
Tomfoolery on the casino floor, featuring Dealer Malcolm and Gambler Osgood
Operations
The Elephant in the Room
If the health of your guests truly is paramount, now is the time to ban smoking
Making My Point
Cure for Insomnia
Corporate reports often take a long time to say nothing
Responsible Gaming
Don’t Forget Responsible Gaming
As Covid-19 protocols are put in place, let’s not look beyond the problem gambler
FEATURES
Cash Out
Handling money may become a thing of the past, thanks largely to the coronavirus pandemic
Hold or Fold: Should PAGCOR Sell Its Casinos?
Is the company a regulator or an operator? Some experts believe it’s time to make a choice
New Ways Data Will Support the Recovery
For the foreseeable future, expect casino operators to view data in a more urgent way.
Leading the Way
Tribal casinos were the first U.S. casinos to reopen, and business has been brisk
Free to Play
Driving fan engagement for tomorrow’s sports betting customer
Illegal Games Boom
Unregulated “skill games” get a lifeline thanks to the Covid-19 crisis
DEPARTMENTS
5 Questions More
Scott Fisher and Suzanne Leckert
Partners, Convergence Strategy Group
Casino Communications More
Sara Slane
Founder, Slane Advisory
New Game Review More
Happy 8’s
Incredible Technologies
Lucky Buddha
IGT
Lucky Trail
Novomatic Americas
Penny Pier
Scientific Games
Cutting Edge More
Safe Distancing
PRODUCT: SafePlay UV Partitions
MANUFACTURER: Smith Rosen Gaming Partitions
Harnessing CRM
PRODUCT: CRM, RMS Platforms
MANUFACTURER: Cendyn
Emerging Leaders More
Big Buyer
Luciana Van Sickle, Global Strategic Sourcing Manager, Aristocrat Technologies
Delayed Sports Report
Kevin Fulmer, Vice President, Digital Sports, Caesars Interactive Entertainment
Traffic Unjammed
Nicole Stewart , Vice President and Transportation Engineer, Urban Systems, Inc.
July 9: Player Protection Forum, Prospero House, 241 Borough High Street, London. Produced by KnowNow. For more information, visit https://www.knownowltd.com/event-list/player-protection-forum-2020.
July 14-16: SBC Digital Summit North America. The largest virtual betting and gaming event for North America. For more information, visit https://sbcevents.com/sbc-digital-summit-north-america/. For enquiries contact marketing@sbcgaming.com.
August 11-13: Australasian Gaming Expo, ICC Sydney. Produced by the Gaming Technologies Association (GTA). For more information, visit AustGamingExpo.com.
August 12-13: Peru Gaming Show, Lima, Peru. Produced by AMC. For more information, visit https://www.perugamingshow.com.
August 19-20: Sports Betting West Africa, Eko Hotels & Suites, Lagos, Nigeria. For more information, visit https://www.sportsbettingevents.com/sbwa.
August 26-28: Spice India (Strategic Platform for iGaming Conference & Exhibition), Goa Marriott Resort & Spa, Goa India. For more information, https://www.sportsbettingevents.com/spice-india.
September 8-10: Casino Esports Conference, Luxor Hotel & Casino, Las Vegas, NV. Produced by Fox Marketing, LLC. For more information visit, https://www.casinoesportconf.com.
September 8-11, 2020: SBC Summit 2020, Fira de Barcelona, Barcelona, Spain. Produced by SBC Events. For more information, visit: https://sbcevents.com/sbc-summit/. For enquiries contact marketing@sbcgaming.com.
September 11-12, 2020: NCLGS Summer 2020 Meeting, InterContinental, Chicago, Il. Produced by Spectrum Gaming Group. For more information, visit www.nclgs.org. Contact events@nclgs.org for sponsorship information. Contact wayne.marlin@nclgs.org for legislative membership information. For more information, visit NCLGS.org.
September 14-15, 2020: All American Sports Betting Summit, San Francisco, CA. Produced by Eventus International. For more information, visit https://www.eventus-international.com/aasbs.
September 22-23: ASEAN Gaming Summit, Shangri-La at the Fort Manila, Philippines. Organized by Asian Gaming Brief. For more information, visit https://aseangaming.com.
September 28-29: Scandinavian Gaming Show 2020, Stockholm, Sweden. Produced by Eventus International. For more information, visit https://www.eventus-international.com/sgs.
October 2, 2020: GAME Greece 2020, Athens, Greece. Produced by Eventus International. For more information, visit https://www.eventus-international.com/game.
October 5-8, 2020: Global Gaming Expo (G2E), Sands Expo Center, Las Vegas. The casino industry's largest and most important conference and trade show. Produced by Reed Exhibitions. For more information, visit https://www.globalgamingexpo.com.
October 5-8, 2020: 15th Annual World Game Protection Conference, Tropicana Casino, Las Vegas. The WGPC is an annual conference that connects casino surveillance, asset protection professionals and regulators from around the world. For more information, visit https://www.worldgameprotection.com
October 20-22: Betting on Sports Europe 2020, The Kia Oval, London. Produced by SBC Events. For more information, visit https://sbcevents.com/betting-on-sports-europe/. For enquiries contact marketing@sbcgaming.com.
October 26-27: East Coast Gaming Congress, Harrah’s Resort, Atlantic City. Produced by Spectrum Gaming, Cooper Levenson, the Friedmutter Group and Sysco. For more information, visit EastCoastGamingCongress.com.
November 5-6: iGaming Germany 2020, Berlin, Germany. Produced by Eventus International. For more information, visit https://www.eventus-international.com/igg.
November 9-11: Sports Betting USA & Investment Summit, New York City. Produced by Clarion Gaming. For more information, visit SportsBettingUSAConference.com.
November 9-12: TribalNet Conference & Tradeshow, Gaylord Texan Resort and Convention Center, Grapevine (Dallas) Texas. Produced by TribalHub. For more information, visit www.tribalnetconference.com.
November 12-13: All-In Gaming Ukraine Summit, Kyiv, Ukraine. Produced by Eventus International. For more information, visit https://www.eventus-international.com/all-in-gaming.
November 30-Dec. 1, 2020: ESI New York, etc.venues, 360 Madison Avenue, New York, NY. Produced by Esports Insider. For more information, visit https://esportsinsider.com..
December 1-3, 2020: Betting on Sports America 2020, Meadowlands Exposition Center, Secaucus, NJ. Produced by SBC Events. For more information, visit https://sbcevents.com/casinobeats-malta/. For enquiries contact marketing@sbcgaming.com.
December 1-3: G2E Asia 2020, Venetian Macao. Produced by Reed Exhibitions and the American Gaming Association. For more information, visit G2EAsiaMacau.com/en-gb.html
December 7-9, 2020: World Gaming Executive Summit, W Hotel, Barcelona, Spain. Organized by Spark Something Terrapinn. For more information, visit https://www.terrapinn.com/conference/world-gaming-executive-summit/index.stm.
January 7-9, 2021: Phil-Asia Gaming Expo, World Trade Center and SMX Convention Center, Manila, Philippines. Produced by PAGE. For more information, visit Phil-AsianGamingExpo.com.
July 14-16: SBC Digital Summit North America. The largest virtual betting and gaming event for North America. For more information, visit https://sbcevents.com/sbc-digital-summit-north-america/. For enquiries contact marketing@sbcgaming.com.
August 11-13: Australasian Gaming Expo, ICC Sydney. Produced by the Gaming Technologies Association (GTA). For more information, visit AustGamingExpo.com.
August 12-13: Peru Gaming Show, Lima, Peru. Produced by AMC. For more information, visit https://www.perugamingshow.com.
August 19-20: Sports Betting West Africa, Eko Hotels & Suites, Lagos, Nigeria. For more information, visit https://www.sportsbettingevents.com/sbwa.
August 26-28: Spice India (Strategic Platform for iGaming Conference & Exhibition), Goa Marriott Resort & Spa, Goa India. For more information, https://www.sportsbettingevents.com/spice-india.
September 8-10: Casino Esports Conference, Luxor Hotel & Casino, Las Vegas, NV. Produced by Fox Marketing, LLC. For more information visit, https://www.casinoesportconf.com.
September 8-11, 2020: SBC Summit 2020, Fira de Barcelona, Barcelona, Spain. Produced by SBC Events. For more information, visit: https://sbcevents.com/sbc-summit/. For enquiries contact marketing@sbcgaming.com.
September 11-12, 2020: NCLGS Summer 2020 Meeting, InterContinental, Chicago, Il. Produced by Spectrum Gaming Group. For more information, visit www.nclgs.org. Contact events@nclgs.org for sponsorship information. Contact wayne.marlin@nclgs.org for legislative membership information. For more information, visit NCLGS.org.
September 14-15, 2020: All American Sports Betting Summit, San Francisco, CA. Produced by Eventus International. For more information, visit https://www.eventus-international.com/aasbs.
September 22-23: ASEAN Gaming Summit, Shangri-La at the Fort Manila, Philippines. Organized by Asian Gaming Brief. For more information, visit https://aseangaming.com.
September 28-29: Scandinavian Gaming Show 2020, Stockholm, Sweden. Produced by Eventus International. For more information, visit https://www.eventus-international.com/sgs.
October 2, 2020: GAME Greece 2020, Athens, Greece. Produced by Eventus International. For more information, visit https://www.eventus-international.com/game.
October 5-8, 2020: Global Gaming Expo (G2E), Sands Expo Center, Las Vegas. The casino industry's largest and most important conference and trade show. Produced by Reed Exhibitions. For more information, visit https://www.globalgamingexpo.com.
October 5-8, 2020: 15th Annual World Game Protection Conference, Tropicana Casino, Las Vegas. The WGPC is an annual conference that connects casino surveillance, asset protection professionals and regulators from around the world. For more information, visit https://www.worldgameprotection.com
October 20-21: Sports Betting East Africa, Kampala Serena Hotel Kintu Rd, Kampala, Uganda. For more information, visit https://www.sportsbettingevents.com/sbea.
October 20-22: Betting on Sports Europe 2020, The Kia Oval, London. Produced by SBC Events. For more information, visit https://sbcevents.com/betting-on-sports-europe/. For enquiries contact marketing@sbcgaming.com.
October 26-27: East Coast Gaming Congress, Harrah’s Resort, Atlantic City. Produced by Spectrum Gaming, Cooper Levenson, the Friedmutter Group and Sysco. For more information, visit EastCoastGamingCongress.com.
November 5-6: iGaming Germany 2020, Berlin, Germany. Produced by Eventus International. For more information, visit https://www.eventus-international.com/igg.
November 9-11: Sports Betting USA & Investment Summit, New York City. Produced by Clarion Gaming. For more information, visit SportsBettingUSAConference.com.
November 9-12: TribalNet Conference & Tradeshow, Gaylord Texan Resort and Convention Center, Grapevine (Dallas) Texas. Produced by TribalHub. For more information, visit www.tribalnetconference.com.
November 12-13: All-In Gaming Ukraine Summit, Kyiv, Ukraine. Produced by Eventus International. For more information, visit https://www.eventus-international.com/all-in-gaming.
November 30-Dec. 1, 2020: ESI New York, etc.venues, 360 Madison Avenue, New York, NY. Produced by Esports Insider. For more information, visit https://esportsinsider.com..
December 1-3, 2020: Betting on Sports America 2020, Meadowlands Exposition Center, Secaucus, NJ. Produced by SBC Events. For more information, visit https://sbcevents.com/casinobeats-malta/. For enquiries contact marketing@sbcgaming.com.
December 1-3: G2E Asia 2020, Venetian Macao. Produced by Reed Exhibitions and the American Gaming Association. For more information, visit G2EAsiaMacau.com/en-gb.html
December 7-9, 2020: World Gaming Executive Summit, W Hotel, Barcelona, Spain. Organized by Spark Something Terrapinn. For more information, visit https://www.terrapinn.com/conference/world-gaming-executive-summit/index.stm.
January 7-9, 2021: Phil-Asia Gaming Expo, World Trade Center and SMX Convention Center, Manila, Philippines. Produced by PAGE. For more information, visit Phil-AsianGamingExpo.com.
