BY ROGER GROS, PUBLISHER

Following Procedures

Following procedures is important, but team members can still bring courtesy and assistance to guests in a respectful way so the hospitality the casino industry provides shines through.

Published in the May 2021 issue.

Pendulum Swings

It’s Problem Gambling Awareness Month, and we take an objective look at the causes and effects of problem gambling, and the proactive approach to responsible gaming efforts.

Published in the March 2021 issue.

Coming of Age

November marked the seventh anniversary of iGaming in New Jersey, the first state of any significance to introduce the industry, with no major issues to report.

Published in the December 2020 issue.

Meeting of the Minds

Losing G2E is painful, but we’re going to attempt to bring the best of G2E to you with podcasts, webinars and products that would ordinarily be highlighted at the show.

Published in the August 2020 issue.

All Together Now

With the coronavirus, the times have clearly changed, and will never go back to “normal.” The companies and individuals who thrive and prosper going forward are those who adjust more quickly and innovate to serve a new audience.

Published in the May 2020 issue.

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