Vista Platform

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TAVOLO TECH • BOOTH 4006

A live table can be one of the most magnetic places in a casino and one of the hardest to manage with precision. Guests see the felt, the dealer and the energy of the game. Operators see something more complicated: staffing, limits, pace, player service, ratings, game protection and profitability unfolding at the same time.

Tavolo Tech’s Vista platform is designed to remove friction around the game so dealers, supervisors and hosts can spend more time creating the experience that draws people to the tables.

Slot departments have long worked with detailed, continuously available operating information. Table-games leaders often make equally important decisions with information that is more manual, intermittent and distributed among the pit, surveillance and player-development teams. An experienced supervisor can read a floor remarkably well, but no person can continuously watch every table, track every change in demand, confirm every relevant rating detail and review every questionable event at once.

Tavolo’s Vista platform is designed to identify selected operating signals across time and organize them into information that casino personnel can review and use. Depending on the capabilities selected by the property, those signals may include game availability, occupancy, head counts, rounds, pace and side-wager participation.

At the table, Tavolo’s software and modular hardware are intended to help put that intelligence into practice. A dealer or supervisor can interact with the operating workflow where the work occurs. Digital signage can present clear game and limit information to guests and can support property messaging or side-wager promotion. Rating-assistance workflows can help assemble observations about a playing session for a supervisor to review, correct and approve before information is committed to the property’s rating environment.

Player ratings, session review and reinvestment decisions are established elements of casino operations. A useful player rating is more than a record; it influences recognition, service and reinvestment. Tavolo’s rating-assistance workflow is intended to provide additional supporting observations that may help casino personnel make a more informed decision while leaving review and authority with the property. The intended guest outcome is simple: the casino is better positioned to recognize the play it values and respond with the level of attention that encourages the guest to return.

For more information, visit tavolotech.com.