Strong Voices Gaming Contact Center™ Heads to G2E 2026

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Specialized gaming contact center brings its human-and-AI model to G2E, helping casino resorts protect guest service, capture missed revenue and reduce staffing pressure.

SANTA FE, NM — September 23, 2026 — Strong Voices Gaming Contact Center™, the specialized casino contact center from Travel Outlook, will exhibit at G2E 2026, September 28–October 1 at The Venetian Expo in Las Vegas.
As casino resorts continue to manage staffing pressures across reservations, front desks and guest services, Strong Voices is bringing a simple proposition to G2E: not every guest interaction needs to be handled on property — but every guest interaction needs to be handled well.


Strong Voices serves as an extension of a casino’s team, handling reservation calls, overflow and after-hours demand, front desk calls and other resort communications. The goal is to help properties protect revenue opportunities while allowing on-property employees to focus on guests in front of them.


“Casino operators shouldn’t have to choose between controlling staffing pressure and delivering exceptional guest service,” said John Smallwood, President of Strong Voices Gaming Contact Center. “We can take the communication workload off an already stretched team while becoming a seamless extension of that casino’s brand. The guest gets the service they expect, the property protects the revenue opportunity, and the people on property can focus on the guests standing in front of them.”


Strong Voices combines hospitality-trained human agents with AI-powered technology. Its services include 24/7/365 multilingual support, omnichannel communications, intelligent routing, AI-powered call scoring and recording, PII masking, and security and redundancy
protocols.


The model can also integrate Annette, The Virtual Hotel Agent™, Travel Outlook’s hospitality-specific conversational AI, to handle routine guest questions and communications while escalating conversations requiring human attention.


Strong Voices also supports tribal gaming organizations. Its model can include training tribal members to work within the contact center operation, supported by systems, equipment and operational guidance.


Strong Voices currently works with casino properties including the Mille Lacs Band of Ojibwe’s Grand Casino Mille Lacs and Grand Casino Hinckley, as well as Spokane Tribe Casino.


John Smallwood and the Strong Voices team will be available at Booth 5047 during G2E. Strong Voices is offering attendees a $250 Amazon Gift Card for participating in a 30-minute presentation about its services, with up to four attendees eligible per presentation.
To schedule a meeting or learn more, visit TheStrongVoices.com.


About Strong Voices Gaming Contact Center™ Strong Voices Gaming Contact Center™, from Travel Outlook, provides specialized contact center services for casino and resort operations. Strong Voices combines hospitality-trained agents and AI-powered technology to support reservations, guest communications, overflow and after-hours demand while operating as an extension of each property’s brand.
TheStrongVoices.com