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rGuest Service


rGuest Service

Guest satisfaction often depends on the timeliness and work quality performed by services staff. From housekeeping to maintenance requests to in-room dining, these efforts are largely invisible to guests, until they aren’t.

A dirty room or non-working TV can turn an otherwise pleasant stay into unfavorable rating on social review sites. rGuest Service is a flexible, configurable work management solution that builds upon core Agilysys PMS and POS solutions to provide an innovative level of detailed staff assignment and visibility.

Real-time Information: With little to no delay, the system alerts staff and supervisors whenever a task needs their attention. Everything is synchronized. Multiple languages and text-to-speech functions are supported.

Flexibility: Mobile and familiar for every user, with little or no learning curve from a smartphone, tablet or laptop. rGuest Service combines the ease of mobility with web-based functionality.

Labor Savings: Labor costs are the largest operating expense in any business. Effective scheduling and real-time management of staff resources becomes a critical factor to business success. With advanced technology, hoteliers can ensure guest room attendants are used most efficiently, and that guest rooms never get overlooked.

Complete Solution: Whether for service requests and housekeeping using Agilysys Visual One PMS, or for food service execution using InfoGenesis POS, rGuest Service provides seamless integration and service management without having to move between multiple systems.

For consistent execution of service standards, staff can use virtually any mobile device to get instant assignments and report on task progress. Never miss another service assignment and stay ahead of guest satisfaction.

A balanced service approach that combines “high touch” with “high tech” keeps even the most discerning guests happy. Optimize the guest experience and drive up revenue when enhancing the guest service experience.

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