A software glitch prompted regulatory authorities in Macau to temporarily shut down 47 slot machines in Shuffle Master’s Stargames series.
After a player complained to the Macau Gaming Inspection and Coordination Bureau that a machine failed to pay a jackpot, the agency ordered all Stargames machines to be idled during an investigation. An independent investigation by Gaming Laboratories International found that a ticketing malfunction caused a win to be displayed when there was no win.
Shuffle Master last month submitted the software fix to the agency for approval. When approval is secured, all affected machines will be updated immediately by the supplier’s Macau-based technicians.