Know Thy Customer
Loyalty programs have evolved from logs of wagers, wins and losses into customized programs to reward and retain players.
Archive: Vol. 22, No. 5, May 2022
Features More
The Long Road Back
Macau’s recovery from the pandemic is not imminent; it could take years.
Tying the Knot
Why there needs to be complete cooperation between corporate and property when deciding on marketing strategy.
Money Pit
What strategies will be effective to achieve success in the sports betting market?
Labor Pains
The Covid pandemic put millions out of work. Two years after the shutdown, some people are still not rushing back to the job.
The Agenda
Thanks for the Memories
Nostalgia for mob-era Las Vegas often overlooks the darkness beneath the glamour. The nation's largest gaming town is better now than it ever was.
PODCASTS
COLUMNS
American Gaming Association
Smashing ESG
When it comes to sustainability, diversity and responsible operations, the gaming industry is hitting its marks
Fantini's Finance
Earning Respect
While casino financials have been good, when can we expect the return of convention and international visitors?
Frankly Speaking
Big Money, Big Luck
An unexpected cocktail, going batty on the Boardwalk and beginners luck.
Making My Point
The Rest of the Story
We think we know the truth about certain events, but maybe not…
DEPARTMENTS
5 Questions More
Tom O’Brien
President, Aristocrat, Americas & EMEA
Casino Communications More
Richard St. Jean
Chief Operating Officer, Morongo Casino Resort & Spa
New Game Review More
Big Fish Grand
Aristocrat Gaming
Lucky Stars
Ainsworth Game Technology
Money Party Link: Sizzling Hot, Roaring Forties
Novomatic Americas
Cutting Edge More
Tailor-Made Sportsbooks
PRODUCT: GAN Sports • MANUFACTURER: GAN
Hardware Impact
PRODUCT: IMPACT 49 Slot Platform • MANUFACTURER: Eclipse Gaming Systems
Emerging Leaders More
Outside the Comfort Zone
Russell Mifsud, Director and Head of Gaming, KPMG Malta
The Pursuit of Success
Gretchen Holzhauser, Vice President of Human Resources, Scarlet Pearl Casino Resort
The Medicine of Slots
David Stone, Director of Sales, Canada, Incredible Technologies
March 13-16, 2023: SIGMA Eurasia, Festival Arena Intercontinental Hotel, Festival City, Dubai, UAE. Asia being at the forefront of modern iGaming and its growing prosperity makes it a core player in the gaming industry of the future. For more information visit sigma.world/eurasia.
March 15-16, 2023: IGSA Technology Summit Focus: Sports Betting, Italian American Club, Las Vegas, NV. This must attend summit will focus on four key topics: Sports Betting, Cashless and Credit wagering, Metaverse and Cyber Risk and Security. For more information visit www.igsa.org.
March 21-23, 2023: ASEAN Gaming Summit, . Organized by AGB (Asia Gaming Brief). For more information visit https://aseangaming.com.
March 21-23, 2023: CasinoBeats Summit (Spring iGaming Week), . Organized by KPMG and Gaming Malta. For more information visit https://sbcevents.com/casinobeats-summit.
March 27-30, 2023: Indian Gaming Tradeshow & Convention, the largest gathering of tribal leaders and casino executives in the country. San Diego Convention Center, San Diego, CA. https://www.indiangamingtradeshow.com/510/indian-gaming-tradeshow-home.htm
March 29-30, 2023: Prague Gaming & TECH Summit ’23, Vienna House Andel’s Prague, Prague, Czech Republic. Produced by Hipther. For more information, visit Hipther.com.
April 19-20, 2023: SAGSE Latin America, Hilton Hotel, Buenos Aires, Argentina. Closed and exclusive event for operators, regulators and sponsors. For more information visit https://www.sagselatam.com/en.
April 19-20, 2023: East Coast Gaming Congress & NexGen Forum, Hard Rock & Casino, Atlantic City, NJ. For sponsorship or conference information, visit ecgc.us or contact Donna Vecere at [email protected].
May 9-11, 2023: SBC Summit North America, . The Leading Sports Betting and iGaming event in North America. Organized by SBC. For more information visit https://sbcevents.com/sbc-summit-north-america.
May 11, 2023: 23rd Annual AGEM + AGA Golf Classic, Boulder City, NV. Swing into the 23rd Annual AGEM/AGA Golf Classic Presented by JCM Global tournament with thrilling contests and a wide selection of amazing raffle prizes. For more information visit https://www.americangaming.org/event/agem-aga-golf-classic.
May 15-19, 2023: SIGMA Americas, Sao Paulo, Brazil. SiGMA America’s first event for the market is perfectly timed to connect its wide-reaching network in the West with Latin America’s leading suppliers, operators, and affiliates. For more information visit sigma.world/americas.
May 23-25, 2023: CasinoBeats Summit (CBS), InterContinental in St Julian’s, Malta. Produced by SBC. For more information, visit SBCEvents.com.
May 23-25, 2023: Gambling & Risk Taking Conference, Park MGM, Las Vegas, NV. Produced by UNLV. For more information, visit www.unlv.edu/igi/conference.
May 25-27, 2023: Gambling Brasil, Frei Caneca Convention Center, Sao Paulo, Brazil. Produced by Afiliados Brasil. For more information, visit GamblingBrasil.com.
June 13-15, 2023: Canadian Gaming Summit, offers multiple and creative ways to connect with your staff, peers, suppliers and clients. Metro Toronto Convention Centre Toronto, Ontario, Canada. For more information visit https://www.canadiangamingsummit.com.
June 20-23, 2023: International Gaming Summit (IAGA), Belfast, Ireland. A premier event that brings together leaders from all global gaming sectors, the Summit will provide operators, suppliers, attorneys, investors, bankers, regulators and other advisor delegates with an unparalleled opportunity to meet and discuss the most important issues facing gaming. For more information visit https://www.theiaga.org/2023-summit-preview.
July 17-19, 2023: AML Bootcamp + Cage Operations Conference, Sycuan Casino Resort, San Diego, CA. Join us at Sycuan Casino Resort in beautiful San Diego, CA for our single day AML Bootcamp and Cage Operations Conference. Our theme is "Learn, Connect and Belong" to this Gaming Community that is focused on best practices and education around tools and automation that enhance the gaming experience in uncertain times. For more information visit https://skiild.com.
July 19-22, 2023: SIGMA Asia, Manila, Philippines. With an eye towards new horizons, the SiGMA Group heads to Manila, connecting the sharpest minds in the sector, and bringing a vast network in the West closer to Asian suppliers, operators and affiliates. For more information visit sigma.world/asia.
August 8-10, 2023: OIGA Conference & Tradeshow, Cox Business Convention Center, Tulsa, OK. Lively, fun, informative, high-energy assembly of some of the biggest names in the gaming and hospitality industries. https://oiga.org/tradeshow.
September 4-7, 2023: SIGMA Balkins & CIS, Limassol, Cyprus. With the New Gambling Act of 2020 creating a more responsible, accountable, and well-regulated Land-based and iGaming sector in Serbia, the nation has the potential to host an even more robust, flourishing economic industry, attracting firms and talent from far beyond its shores as its local market swells. For more information visit sigma.world/cis.
September 18-21, 2023: Tribalnet Conference & Tradeshow, Town & Country Resort, San Diego, CA. For more information visit www.tribalnetconference.com.
September 19-21, 2023: SBC Summit Barcelona, Fire De Barcelona, Montjuic. The global betting and igaming show. For more information visit https://sbcevents.com/sbc-summit-barcelona.
September 21-23, 2023: East Coast Game Congress (ECGC), Hard Rock Hotel & Casino Atlantic City, NJ. Bringing leaders from government, suppliers and operators into one place where their ideas can be placed in the broadest context. For more information visit https://eastcoastgamingcongress.com.
October 9-12, 2023: Global Gaming Expo, G2E is the one place to see the people, products, and ideas to drive your business forward and define the future of gaming. Venetian Expo, Las Vegas, NV. www.globalgamingexpo.com/en-us.html
November 1-3, 2023: SBC Summit Latinoamerica, Seminal Hard Rock Hotel & Casino, Hollywood, FL. The conference and trade show for senior executives in the Latin American betting and gaming industry. For more information visit https://sbcevents.com/en/sbc-summit-latinoamerica.
November 14-18, 2023: SIGMA Europe (Malta Week), Malta, MFCC (North Gate). Returning to its roots, SiGMA Europe attracts an international and diverse lineup of industry leaders to its annual Malta Week event, bringing a convergence of expo, conference, and networking. For more information visit sigma.world/europe.
November 23-24, 2023: BEGE, IEC, Sofia, Bulgaria. BEGE is one of the leading gaming and entertainment exhibitions in Europe. The show gathers 85+ exhibitors and over 6000 visitors from over 60 countries. Over the years, the event has gained the attention of leading companies and established itself as a preferred business venue and became meeting point for the gaming society. For more information visit www.balkangamingexpo.com.
November 23-24, 2023: EEGS IEC, Sofia, Bulgaria. The Eastern European Gaming Summit (EEGS) is an annual gaming conference which brings together more than 50 speakers and 300+ delegates from all over world. With hundreds of leaders and thriving companies from the land-based and online gaming industry in attendance, EEGS covers groundbreaking subjects and discussions based on the latest trends, developments, and insights.For more information visit eegamingsummit.com/.
December 8-11, 2023: The National Council of Legislators from Gaming States (NCLGS), Resorts World, Las Vegas, NV. The only gaming conference in the United States that focuses on legislative decision-makers. https://nclgs.org/index.php/events.
March 15-16, 2023: IGSA Technology Summit Focus: Sports Betting, Italian American Club, Las Vegas, NV. This must attend summit will focus on four key topics: Sports Betting, Cashless and Credit wagering, Metaverse and Cyber Risk and Security. For more information visit www.igsa.org.
March 21-23, 2023: ASEAN Gaming Summit, . Organized by AGB (Asia Gaming Brief). For more information visit https://aseangaming.com.
March 21-23, 2023: CasinoBeats Summit (Spring iGaming Week), . Organized by KPMG and Gaming Malta. For more information visit https://sbcevents.com/casinobeats-summit.
March 27-30, 2023: Indian Gaming Tradeshow & Convention, the largest gathering of tribal leaders and casino executives in the country. San Diego Convention Center, San Diego, CA. https://www.indiangamingtradeshow.com/510/indian-gaming-tradeshow-home.htm
March 29-30, 2023: Prague Gaming & TECH Summit ’23, Vienna House Andel’s Prague, Prague, Czech Republic. Produced by Hipther. For more information, visit Hipther.com.
April 19-20, 2023: SAGSE Latin America, Hilton Hotel, Buenos Aires, Argentina. Closed and exclusive event for operators, regulators and sponsors. For more information visit https://www.sagselatam.com/en.
April 19-20, 2023: East Coast Gaming Congress & NexGen Forum, Hard Rock & Casino, Atlantic City, NJ. For sponsorship or conference information, visit ecgc.us or contact Donna Vecere at [email protected].
May 9-11, 2023: SBC Summit North America, . The Leading Sports Betting and iGaming event in North America. Organized by SBC. For more information visit https://sbcevents.com/sbc-summit-north-america.
May 11, 2023: 23rd Annual AGEM + AGA Golf Classic, Boulder City, NV. Swing into the 23rd Annual AGEM/AGA Golf Classic Presented by JCM Global tournament with thrilling contests and a wide selection of amazing raffle prizes. For more information visit https://www.americangaming.org/event/agem-aga-golf-classic.
May 15-19, 2023: SIGMA Americas, Sao Paulo, Brazil. SiGMA America’s first event for the market is perfectly timed to connect its wide-reaching network in the West with Latin America’s leading suppliers, operators, and affiliates. For more information visit sigma.world/americas.
May 23-25, 2023: CasinoBeats Summit (CBS), InterContinental in St Julian’s, Malta. Produced by SBC. For more information, visit SBCEvents.com.
May 23-25, 2023: Gambling & Risk Taking Conference, Park MGM, Las Vegas, NV. Produced by UNLV. For more information, visit www.unlv.edu/igi/conference.
May 25-27, 2023: Gambling Brasil, Frei Caneca Convention Center, Sao Paulo, Brazil. Produced by Afiliados Brasil. For more information, visit GamblingBrasil.com.
June 13-15, 2023: Canadian Gaming Summit, offers multiple and creative ways to connect with your staff, peers, suppliers and clients. Metro Toronto Convention Centre Toronto, Ontario, Canada. For more information visit https://www.canadiangamingsummit.com.
June 20-23, 2023: International Gaming Summit (IAGA), Belfast, Ireland. A premier event that brings together leaders from all global gaming sectors, the Summit will provide operators, suppliers, attorneys, investors, bankers, regulators and other advisor delegates with an unparalleled opportunity to meet and discuss the most important issues facing gaming. For more information visit https://www.theiaga.org/2023-summit-preview.
July 17-19, 2023: AML Bootcamp + Cage Operations Conference, Sycuan Casino Resort, San Diego, CA. Join us at Sycuan Casino Resort in beautiful San Diego, CA for our single day AML Bootcamp and Cage Operations Conference. Our theme is "Learn, Connect and Belong" to this Gaming Community that is focused on best practices and education around tools and automation that enhance the gaming experience in uncertain times. For more information visit https://skiild.com.
July 19-22, 2023: SIGMA Asia, Manila, Philippines. With an eye towards new horizons, the SiGMA Group heads to Manila, connecting the sharpest minds in the sector, and bringing a vast network in the West closer to Asian suppliers, operators and affiliates. For more information visit sigma.world/asia.
August 8-10, 2023: OIGA Conference & Tradeshow, Cox Business Convention Center, Tulsa, OK. Lively, fun, informative, high-energy assembly of some of the biggest names in the gaming and hospitality industries. https://oiga.org/tradeshow.
September 4-7, 2023: SIGMA Balkins & CIS, Limassol, Cyprus. With the New Gambling Act of 2020 creating a more responsible, accountable, and well-regulated Land-based and iGaming sector in Serbia, the nation has the potential to host an even more robust, flourishing economic industry, attracting firms and talent from far beyond its shores as its local market swells. For more information visit sigma.world/cis.
September 18-21, 2023: Tribalnet Conference & Tradeshow, Town & Country Resort, San Diego, CA. For more information visit www.tribalnetconference.com.
September 19-21, 2023: SBC Summit Barcelona, Fire De Barcelona, Montjuic. The global betting and igaming show. For more information visit https://sbcevents.com/sbc-summit-barcelona.
September 21-23, 2023: East Coast Game Congress (ECGC), Hard Rock Hotel & Casino Atlantic City, NJ. Bringing leaders from government, suppliers and operators into one place where their ideas can be placed in the broadest context. For more information visit https://eastcoastgamingcongress.com.
October 9-12, 2023: Global Gaming Expo, G2E is the one place to see the people, products, and ideas to drive your business forward and define the future of gaming. Venetian Expo, Las Vegas, NV. www.globalgamingexpo.com/en-us.html
November 1-3, 2023: SBC Summit Latinoamerica, Seminal Hard Rock Hotel & Casino, Hollywood, FL. The conference and trade show for senior executives in the Latin American betting and gaming industry. For more information visit https://sbcevents.com/en/sbc-summit-latinoamerica.
November 14-18, 2023: SIGMA Europe (Malta Week), Malta, MFCC (North Gate). Returning to its roots, SiGMA Europe attracts an international and diverse lineup of industry leaders to its annual Malta Week event, bringing a convergence of expo, conference, and networking. For more information visit sigma.world/europe.
November 23-24, 2023: BEGE, IEC, Sofia, Bulgaria. BEGE is one of the leading gaming and entertainment exhibitions in Europe. The show gathers 85+ exhibitors and over 6000 visitors from over 60 countries. Over the years, the event has gained the attention of leading companies and established itself as a preferred business venue and became meeting point for the gaming society. For more information visit www.balkangamingexpo.com.
November 23-24, 2023: EEGS IEC, Sofia, Bulgaria. The Eastern European Gaming Summit (EEGS) is an annual gaming conference which brings together more than 50 speakers and 300+ delegates from all over world. With hundreds of leaders and thriving companies from the land-based and online gaming industry in attendance, EEGS covers groundbreaking subjects and discussions based on the latest trends, developments, and insights.For more information visit eegamingsummit.com/.
December 8-11, 2023: The National Council of Legislators from Gaming States (NCLGS), Resorts World, Las Vegas, NV. The only gaming conference in the United States that focuses on legislative decision-makers. https://nclgs.org/index.php/events.
