The China Syndrome
Why the PRC’s impact on gaming throughout Asia is dependent upon many issues
Archive: Vol. 20, No. 3, March 2020
Features More
Leaping Ahead
A new decade brings a new era for responsible gaming and problem gambling treatment
Small Changes Can Make A Big Difference
How to use behavioral science principles to reduce gambling harms
RG Gets An Assist From Technology
Slot players can expect help from slot makers to avoid problem gambling
Alcohol and Casinos
Is your property doing what is reasonable and responsible?
The Agenda
Meeting of the Minds
This month in our nod to Responsible Gaming Month, we offer several articles about problem gaming.
PODCASTS
COLUMNS
American Gaming Association
Charting a New Course for Responsible Gaming
With expansion of the industry comes an increase in the need for responsible gaming vigilance
Fantini's Finance
Epidemic of Fear
The full story of the coronavirus has yet to be told, but lingering fear may blunt the eventual recovery
Frankly Speaking
Shows, Churches and Waze
Dead superstars, casino priests, and where the heck is the Borgata?
Operations
Group Think and Gaming Conferences
More communication with the end user is always beneficial
Making My Point
Not-So-Trivial Pursuit
If you want to play the game, you’ve gotta talk the talk. Take this quiz to see if you’re an ace or an impostor.
DEPARTMENTS
5 Questions More
Kristian Nylen
CEO, Kambi
Casino Communications More
Jay Chun
Chairman and CEO, Paradise Entertainment
Cutting Edge More
Harnessing Data
PRODUCT: CRM/RMS Software
MANUFACTURER: Cendyn
Proactive Service Recovery
PRODUCT: Zingle
MANUFACTURER: Zingle by Medallia
Emerging Leaders More
Total Teamwork
Danielle Rankin, Director of Business Development, Konami Gaming, Inc.
Doubt Me. Please!
Adam Wexler, CEO, Performance Predictions
Taking the Challenge
Lucas Cai, Director of Casino Operations, Marina Bay Sands
June 5-9, 2023: Full Course - Online Gaming Management Masterclass, Online 5 days x 3 hours. Comprehensive online gaming training for executives and managers, with Itsik Akiva For more information visit https://www.gamingoperationsacademy.com/product/igaming/.
June 12, 19, and 26, 2023: Full Course - Maximize your Slot Revenue, Online 3 days x 3 hours. Real World Tools To Maximise Your (Land Based) Electronic Gaming Revenues, with Lucien Wijsman For more information visit https://www.gamingoperationsacademy.com/product/land-based-gaming-slot-full-course/.
June 13-15, 2023: Canadian Gaming Summit, offers multiple and creative ways to connect with your staff, peers, suppliers and clients. Metro Toronto Convention Centre, Toronto, Ontario, Canada. Produced by the Canadian Gaming Association and SBC For more information visit https://www.canadiangamingsummit.com.
June 14-15, 2023: Full Course - Lottery Modernization Masterclass, Online 2 days x 3 hours. How to maximise your Lottery revenue and modernize your operation., with Wendy Lawrence For more information visit https://www.gamingoperationsacademy.com/product/lottery-operations/.
June 14-18, 2023: SIGMA Americas, Sao Paulo, Brazil. SiGMA America’s first event for the market is perfectly timed to connect its wide-reaching network in the West with Latin America’s leading suppliers, operators, and affiliates. For more information visit sigma.world/americas.
June 20-23, 2023: International Gaming Summit, (IAGA) Culloden Estate and Spa, Belfast, Northern Ireland. A premier event that brings together leaders from all global gaming sectors, the Summit will provide operators, suppliers, attorneys, investors, bankers, regulators and other advisor delegates with an unparalleled opportunity to meet and discuss the most important issues facing gaming. For more information visit https://www.theiaga.org/2023-summit-preview.
June 27-28, 2023: Full Course - Online Sportsbook Fundamentals, Online 2 days x 3 hours. How to build a sportsbook, with Hugo Llanos For more information visit https://www.gamingoperationsacademy.com/product/sportsbook/.
July 17-19, 2023: AML Bootcamp + Cage Operations Conference, Sycuan Casino Resort, San Diego, CA. Join us at Sycuan Casino Resort in beautiful San Diego, CA for our single day AML Bootcamp and Cage Operations Conference. Our theme is "Learn, Connect and Belong" to this Gaming Community that is focused on best practices and education around tools and automation that enhance the gaming experience in uncertain times. For more information visit https://skiild.com.
July 19-22, 2023: SIGMA Asia, Manila, Philippines. With an eye towards new horizons, the SiGMA Group heads to Manila, connecting the sharpest minds in the sector, and bringing a vast network in the West closer to Asian suppliers, operators and affiliates. For more information visit sigma.world/asia.
August 14-16, 2023: OIGA Conference & Tradeshow, Cox Business Convention Center, Tulsa, OK. Lively, fun, informative, high-energy assembly of some of the biggest names in the gaming and hospitality industries. https://oiga.org/tradeshow.
September 4-7, 2023: SIGMA Balkins & CIS, Limassol, Cyprus. With the New Gambling Act of 2020 creating a more responsible, accountable, and well-regulated Land-based and iGaming sector in Serbia, the nation has the potential to host an even more robust, flourishing economic industry, attracting firms and talent from far beyond its shores as its local market swells. For more information visit sigma.world/cis.
September 18-21, 2023: Tribalnet Conference & Tradeshow, Town & Country Resort, San Diego, CA. For more information visit www.tribalnetconference.com.
September 19-21, 2023: SBC Summit Barcelona, Fire De Barcelona, Montjuic. The global betting and igaming show. For more information visit https://sbcevents.com/sbc-summit-barcelona.
October 9-12, 2023: Global Gaming Expo, G2E is the one place to see the people, products, and ideas to drive your business forward and define the future of gaming. Venetian Expo, Las Vegas, NV. www.globalgamingexpo.com/en-us.html
October 31-November 2, 2023: SBC Summit Latinoamerica, Seminole Hard Rock Hotel & Casino, Hollywood, FL. The conference and trade show for senior executives in the Latin American betting and gaming industry. For more information visit https://sbcevents.com/en/sbc-summit-latinoamerica.
November 13-17, 2023: SIGMA Europe (Malta Week), Malta, MFCC (North Gate). Returning to its roots, SiGMA Europe attracts an international and diverse lineup of industry leaders to its annual Malta Week event, bringing a convergence of expo, conference, and networking. For more information visit sigma.world/europe.
November 22-23, 2023: BEGE, IEC, Sofia, Bulgaria. BEGE is one of the leading gaming and entertainment exhibitions in Europe. The show gathers 85+ exhibitors and over 6000 visitors from over 60 countries. Over the years, the event has gained the attention of leading companies and established itself as a preferred business venue and became meeting point for the gaming society. For more information visit www.balkangamingexpo.com.
November 22-23, 2023: EEGS IEC, Sofia, Bulgaria. The Eastern European Gaming Summit (EEGS) is an annual gaming conference which brings together more than 50 speakers and 300+ delegates from all over world. With hundreds of leaders and thriving companies from the land-based and online gaming industry in attendance, EEGS covers groundbreaking subjects and discussions based on the latest trends, developments, and insights.For more information visit eegamingsummit.com/.
June 12, 19, and 26, 2023: Full Course - Maximize your Slot Revenue, Online 3 days x 3 hours. Real World Tools To Maximise Your (Land Based) Electronic Gaming Revenues, with Lucien Wijsman For more information visit https://www.gamingoperationsacademy.com/product/land-based-gaming-slot-full-course/.
June 13-15, 2023: Canadian Gaming Summit, offers multiple and creative ways to connect with your staff, peers, suppliers and clients. Metro Toronto Convention Centre, Toronto, Ontario, Canada. Produced by the Canadian Gaming Association and SBC For more information visit https://www.canadiangamingsummit.com.
June 14-15, 2023: Full Course - Lottery Modernization Masterclass, Online 2 days x 3 hours. How to maximise your Lottery revenue and modernize your operation., with Wendy Lawrence For more information visit https://www.gamingoperationsacademy.com/product/lottery-operations/.
June 14-18, 2023: SIGMA Americas, Sao Paulo, Brazil. SiGMA America’s first event for the market is perfectly timed to connect its wide-reaching network in the West with Latin America’s leading suppliers, operators, and affiliates. For more information visit sigma.world/americas.
June 20-23, 2023: International Gaming Summit, (IAGA) Culloden Estate and Spa, Belfast, Northern Ireland. A premier event that brings together leaders from all global gaming sectors, the Summit will provide operators, suppliers, attorneys, investors, bankers, regulators and other advisor delegates with an unparalleled opportunity to meet and discuss the most important issues facing gaming. For more information visit https://www.theiaga.org/2023-summit-preview.
June 27-28, 2023: Full Course - Online Sportsbook Fundamentals, Online 2 days x 3 hours. How to build a sportsbook, with Hugo Llanos For more information visit https://www.gamingoperationsacademy.com/product/sportsbook/.
July 17-19, 2023: AML Bootcamp + Cage Operations Conference, Sycuan Casino Resort, San Diego, CA. Join us at Sycuan Casino Resort in beautiful San Diego, CA for our single day AML Bootcamp and Cage Operations Conference. Our theme is "Learn, Connect and Belong" to this Gaming Community that is focused on best practices and education around tools and automation that enhance the gaming experience in uncertain times. For more information visit https://skiild.com.
July 19-22, 2023: SIGMA Asia, Manila, Philippines. With an eye towards new horizons, the SiGMA Group heads to Manila, connecting the sharpest minds in the sector, and bringing a vast network in the West closer to Asian suppliers, operators and affiliates. For more information visit sigma.world/asia.
August 14-16, 2023: OIGA Conference & Tradeshow, Cox Business Convention Center, Tulsa, OK. Lively, fun, informative, high-energy assembly of some of the biggest names in the gaming and hospitality industries. https://oiga.org/tradeshow.
September 4-7, 2023: SIGMA Balkins & CIS, Limassol, Cyprus. With the New Gambling Act of 2020 creating a more responsible, accountable, and well-regulated Land-based and iGaming sector in Serbia, the nation has the potential to host an even more robust, flourishing economic industry, attracting firms and talent from far beyond its shores as its local market swells. For more information visit sigma.world/cis.
September 18-21, 2023: Tribalnet Conference & Tradeshow, Town & Country Resort, San Diego, CA. For more information visit www.tribalnetconference.com.
September 19-21, 2023: SBC Summit Barcelona, Fire De Barcelona, Montjuic. The global betting and igaming show. For more information visit https://sbcevents.com/sbc-summit-barcelona.
October 9-12, 2023: Global Gaming Expo, G2E is the one place to see the people, products, and ideas to drive your business forward and define the future of gaming. Venetian Expo, Las Vegas, NV. www.globalgamingexpo.com/en-us.html
October 31-November 2, 2023: SBC Summit Latinoamerica, Seminole Hard Rock Hotel & Casino, Hollywood, FL. The conference and trade show for senior executives in the Latin American betting and gaming industry. For more information visit https://sbcevents.com/en/sbc-summit-latinoamerica.
November 13-17, 2023: SIGMA Europe (Malta Week), Malta, MFCC (North Gate). Returning to its roots, SiGMA Europe attracts an international and diverse lineup of industry leaders to its annual Malta Week event, bringing a convergence of expo, conference, and networking. For more information visit sigma.world/europe.
November 22-23, 2023: BEGE, IEC, Sofia, Bulgaria. BEGE is one of the leading gaming and entertainment exhibitions in Europe. The show gathers 85+ exhibitors and over 6000 visitors from over 60 countries. Over the years, the event has gained the attention of leading companies and established itself as a preferred business venue and became meeting point for the gaming society. For more information visit www.balkangamingexpo.com.
November 22-23, 2023: EEGS IEC, Sofia, Bulgaria. The Eastern European Gaming Summit (EEGS) is an annual gaming conference which brings together more than 50 speakers and 300+ delegates from all over world. With hundreds of leaders and thriving companies from the land-based and online gaming industry in attendance, EEGS covers groundbreaking subjects and discussions based on the latest trends, developments, and insights.For more information visit eegamingsummit.com/.
