Real-Time Service

Product: Mobile Assistant, Manufacturer: MicroFirst Gaming Inc.

MicroFirst Gaming is in its 30th year of delivering innovative gaming products, but one of the company’s most recent successes both in the United States and overseas is Mobile Assistant, one of MicroFirst Gaming’s “Power Packed Application” products.

Mobile Assistant provides real-time automated event notification to a casino’s staff on a mobile device, delivering an enhanced player experience by reducing the amount of time the player has to wait to be serviced. While this improves response time, it also reduces the staff required to service a casino floor. Most recently added to Mobile Assistant is the ability to now notify a host when a VIP inserts a player’s card at a slot machine.  Mobile Assistant offers additional tracking features and user-friendly configuration capabilities.

After comparing the data from varying installations, the average response time dropped by over 70 percent when using Mobile Assistant. This significant improvement delivers a superior customer service experience and provides a more efficient use of the available staffing resources.

One of the unique features of doing business with MicroFirst Gaming is the “Make It Yours” (MIY) professional services offering. This offering—available with most of MicroFirst Gaming’s Power Packed Applications, including Mobile Assistant—allows the operator to modify and customize the application to fit its unique wants and needs. 

MicroFirst Gaming’s suite of Power Packed Applications offers the casino operator many solutions that otherwise would not be available. These solutions keep players at the slot machines and promote the use of mobile devices, allowing the casino operator the flexibility to implement processes that are best fit for their property. 

Coming soon will be an enhanced Power Packed Application: MicroFirst Gaming is now accepting pre-ordering with special discounts for Speedy Serve Mobile, a complete mobile beverage solution. 

For more information, visit microfirst.com.

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