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Real-Time Service

PRODUCT: Kai, MANUFACTURER: Acres 4.0

Real-Time Service

Acres 4.0 is launching a computer software product that assures service, personnel management and other slot floor management, all in real time using mobile devices.

“Kai” is the world’s first virtual slot floor manager, with the sole goal to make players happier and lower costs. It operates by listening into the back-of-house slot system and sending messages over secured Wi-Fi to the appropriate staff members to handle each service event via mobile hand-held devices—no live human dispatcher required.

Kai keeps an updated database that holds all employees, their skills, assigned work areas and current tasks. It instantly detects problems—hand-paid jackpots, ticket paper empty, bill jams, etc.—and dispatches the most qualified, available employee from the database to respond via an app running on inexpensive iPods and iPads. If there is a carded player on the machine with the event, Kai knows that too, and will tell the employee the player’s name and tier level for greater personalized service.

When the floor is busy, Kai prioritizes player needs according to worth: Valuable players receive immediate attention, while no one waits too long for help.

Kai automatically performs MEAL entries, providing easily accessible records and full compliance with regulations. This means gone are the days of paper books inside machines with illegible entries. Now, records are kept digitally and easily accessed from a desktop computer.

Kai measures each employee’s performance via an iPad app and keeps managers informed of what’s happening on the floor at every moment of the day, so operators can better plan staffing levels, improve training and conduct more objective employee reviews.

In-application text and radio communications allow employees to communicate across the floor seamlessly, making standard expensive radios obsolete.

For more information, visit www.acres4.com.

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