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Real-Time Service

PRODUCT: QuickFind MANUFACTURER: DataSpade

Real-Time Service

Enabling gaming executives to establish real-time response to customer interaction on the gaming floor unleashes a potential gateway of success for servicing customers on demand.

DataSpade’s QuickFind does exactly that—it offers gaming directors exclusive and actionable insight for customers on the floor when it matters most.

QuickFind is an intranet-based software solution that unifies the data and communication between hosts, player’s clubs and the marketing department, on demand and in real time.

This software solution was designed for operators to better serve their most valuable clientele. Casino hosts are granted the ability to locate and assign themselves a top-tier player when they enter the gaming floor and begin their carded play. Hosts can also research and identify quality players, new players, quick-loss players and decliners at their fingertips.

The ability to establish new relationships and manage current players on the fly provides an efficient solution for hosts and allows for better customer service.

Consolidating player data in real time, while bridging together several departments at once, creates a dynamic opportunity for enhanced customer service. Player’s club personnel are able to see players’ points earned for the day, check their tier status and receive hosts’ notes on players on demand with QuickFind. Furthermore, the data is relayed to the marketing department, which is granted access to resolve direct mail conflicts, assign hosts to players and look up mail flags for in-house players as needed.

Strengthening operators’ relationships with their customers is always a top priority in the gaming industry. By integrating and unifying these departments, QuickFind establishes an efficient process for managing valuable employee and player time. Operators also have the ability to run various reports and summaries as needed for further analysis in a user-friendly and intuitive format.

Formatted for PC and mobile use, QuickFind is a web-based application to provide real-time results. Enhancing the player experience by using on-demand data to improve operator reaction time to client carded play is not only necessary, but results in better overall satisfaction and efficiency for customers and operators alike.

For more information, visit dataspade.com.

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