Temecula, California’s Pechanga Resort & Casino recently announced that Bally Technologies will be providing up to 5,000 iVIEW Display Manager controllers at the property. Bally has been testing the controllers at Pechanga since May, and will now commence a large-scale rollout of the iVIEWs at the property. Pechanga said it plans to add iVIEW to each of the casino’s gaming machines in the next two years.
“We are looking forward to leveraging our world-class, high-speed infrastructure by adding iVIEW DM’s powerful window-management system to create new offerings for both our customers and employees,” said Pechanga General Manager Craig Clark. “The successful test has shown us that the customer-service possibilities are far reaching and will enable us to even further elevate our guests’ experience and create an interface at the gaming machine to use for advertising, marketing, customer service, game-in-game and floor-wide tournaments.”
The iVIEW allows casino operators to display messages on game screens as a picture within a picture. The display manager does not interfere with game play, and is also backwards-compatible.
“The lessons we have learned together in the last six months are priceless,” said Ramesh Srinivasan, executive vice president of systems for Bally. “We knew from our experience with over 200 Ethernet floors and integrating our technology into existing games from every manufacturer that this would not be easy. But the reaction of the players, and the fact that Pechanga is moving forward with the large-scale deployment, says it all.”