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IGT Taps InQuira For Customer Support

Leading slot manufacturer International Game Technology has selected London-based software supplier InQuira to help improve its customer service system. InQuira Inc. is a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management.

IGT will leverage InQuira’s Knowledge Management software platform and customer service application expertise to provide faster, more effective support solutions for IGT’s web-based self-service customers and call center agents.

InQuira’s Knowledge Management platform includes industry-acclaimed support for capturing, authoring and refining support-oriented content through a systematic workflow and publishing cycle, as well as intelligent search technology that discerns user intents and applies full natural-language approaches for matching searches to available content.