Table-game supplier TCSJohnHuxley announced a three-year contract with Grosvenor Casinos to service and maintain traditional and electronic table game products in multiple venues throughout the U.K.
A number of service providers entered the RFP process, which included evaluations of quality of service delivery, value, capability, sustainability, broad product knowledge and experience. TCSJohnHuxley met all the required criteria, in addition to having a strong track record and comprehensive experience in this sector.
“We are extremely delighted to be awarded this contract by Grosvenor Casinos, said TCSJohnHuxley Executive Chairman Tristan Sjöberg. “Having been a major supplier for many years, we have strived to provide superior service and support, and regard Grosvenor Casinos as an excellent partner. We look forward to strengthening our relationship and to provide gold-standard business support to our client for three years and beyond.”
Simon Beacham, Grosvenor head of electronic gaming, added, “It is key to our business success that our electronic and table gaming equipment works efficiently and effectively to ensure that we provide our customers with a great leisure gaming experience. TCSJohnHuxley has proven experience in planned and reactive maintenance of the gaming equipment across our estate, so their skills and experience will help us to maintain a strong customer offer over the next three years. We very much look forward to building on what is already a strong, strategic partnership for Grosvenor Casinos.”