Does real-time data even matter?
That can be answered through the following questions:
Are real-time notifications of security events useful?
Can notification of bill validator issues improve business?
Can operators make use of converting uncarded players to carded players?
Will real-time awareness of counterfeit bills reduce loss?
Can knowing hourly occupancy help marketing and scheduling personnel?
The consensus from the industry is a resounding yes. With that, Casino Data Imaging is pleased to have released version 1.0 GlobalSuite (GS) Real Time module and to demonstrate it at G2E Booth 3659.
This development gives gaming operators a view of their casino floor that is up to date to the second. They can see who is playing, where they are playing, if that particular session is hot or cold, and get a quick and immediate view of the current level of occupancy with total breakdown for carded and uncarded play. This includes showing coin-in/coin-out and hold percentages during that gaming day up to that moment.
GS Real Time is polling the floor 24/7 so when opening, the floor is instantly updated and live. Toggle back and forth from historical to real time (same map powers both). In addition to being an add-on module to GlobalSuite, customers can license Real Time as stand-alone software.
But there’s a lot more to this than just getting a view into the players. You can turn on all the security events such as illegal door openings, monitor potential money laundering and more. More nuanced data points, such as bill validator status, bill counts or counterfeiting issues, are even more opaque with real-time analysis.
GS Real Time Encoding Manager allows users to easily create custom views by selecting from over 250 machine and player events. Real Time Tickers, player searches and alerts, 3D rendered EGDs and table games (modeled to within a tenth of an inch of the actual size), reports, and much more. We are just scratching the surface. GlobalSuite updates happen fast with customers receiving monthly updates.