Printing solution provider FutureLogic, Inc. announced the launch of a new world-class service and repair facility in Phoenix, Arizona, a new customer service hotline for U.S. customers and the establishment of a more comprehensive direct sales presence, service and support organization to better serve customers worldwide.
The service and repair facility and customer support hotline 1-855-FL-HELP-U (1-855-354-3578) will offer technical support, customer service, fault diagnostics, product repair, and 24-hour response to customer issues (Monday through Friday).
As a value-added benefit, the new facility will also coordinate the pickup, delivery and swap-out of any FutureLogic printer under warranty within 48 hours at no cost to the customer. Also at the company, the FutureLogic GEN2 Universal printer was picked up by French Casinos Partouche and Tranchant for their choice in thermal ticket printers, which coincide with TITO, France’s Ticket-In-Ticket-Out method. The printing system will be in over 70 casinos counting the several independent casinos that also said yes to GEN2.
The system is promotional couponing-ready, has a larger capacity for standard tickets, saves on ink and eliminates paper waste because it uses all the tickets in a ticket stack. The server-based printer supports the protocols SPC and GDC and can carry multiple hosts at once.