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Fewer Touch Points

Fewer Touch Points

Every industry was impacted by the pandemic and the accompanying restrictions. The hospitality industry, which plays a big role in the gaming industry, was particularly hard hit, as guests became accustomed to the changes that were required. In a new study by Skift and Oracle Hospitality, “Hospitality in 2025: Automated, Intelligent… And More Personal,” guests and operators were asked a variety of questions about what changes caused by the pandemic they liked and wanted to become permanent. Respondents overwhelmingly liked contactless check-in and check-out, as well as contactless payments. And when operators were asked whether they were investing in these technologies, the response was clear. Those who have already invested or plan to invest within one or two years were more than 85 percent of the respondents. To obtain a copy of the report, visit

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