Duetto empowers hospitality revenue professionals to be more efficient and strategic by automating pricing and unlocking critical data insights for more impactful revenue decisions. Specifically, it helps casino revenue teams unlock and action their data, maximize efficiency and productivity and increase their impact on the bottom line.
Duetto’s unique combination of hospitality experience and technology leadership drives the company to look for innovative solutions to industry challenges. The SaaS platform allows hotels and casinos to leverage dynamic data sources and actionable insights into pricing and demand across the enterprise.
Most recently, Duetto has introduced Duetto Rate Engine to connect its pricing application, GameChanger, to the hotel or casino booking engine, allowing casinos to provide online comp and discounted booking options to its loyalty members.
For loyalty members who have earned discounts or comps through their play, the process of redeeming those offers often required phoning a call center to book a stay. On top of that, most guests didn’t even know they qualified for comps or special rates until they received a postcard in the mail.
Now, thanks to DRE, once logged in, players are able to see their status-—past and open sports bets, discretionary comps, free buffets, etc. From there, users can choose to book a room.
Online redemption allows casinos to:
- Introduce more dynamic player reward programs that will increase profitability;
- Allow guests to redeem their offer on the same channel they use to book their trip;
- Consider the benefits of reduced call center traffic; and,
- Prompt guests to enroll in the rewards program.
With an online-redemption system, casinos still value guests based on total customer worth and average daily theoretical spend—but now they have the ability to be a lot more dynamic with offers. Instead of offering comped rooms, staff can quote a dynamic rate based on total customer value and the property’s supply/demand dynamics.
More than 3,500 hotel and casino properties in more than 60 countries have partnered to use Duetto’s applications, which include GameChanger for pricing, ScoreBoard for intelligent reporting and BlockBuster for contracted-business optimization.
For more information, visit duettocloud.com.