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Cynthia Kiser Murphey

General Manager, Palms Casino Resort

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Before the pandemic, Station Casinos sunk almost $500 million into renovating the Palms Casino Resort in Las Vegas. Following the pandemic, the Palms did not reopen immediately and Station sold the property to the San Manuel tribe of California. The tribe quickly hired Las Vegas veteran Cynthia Kiser Murphey to be general manager and used its California database at the Yaamava casino to attract players to Las Vegas. The result has been one of the most successful standalone casinos in Sin City and a company and employees who are dedicated to its success and its role in the community. Kiser Murphey spoke with GGB Publisher Roger Gros at a suite in the Palms in January.

Roger Gros is publisher of Global Gaming Business, the industry's leading gaming trade publication, and all its related publications. Prior to joining Global Gaming Business, Gros was president of Inlet Communications, an independent consulting firm. He was vice president of Casino Journal Publishing Group from 1984-2000, and held virtually every editorial title during his tenure. Gros was editor of Casino Journal, the National Gaming Summary and the Atlantic City Insider, and was the founding editor of Casino Player magazine. He was a co-founder of the American Gaming Summit and the Southern Gaming Summit conferences and trade shows. He is the author of the best-selling book, How to Win at Casino Gambling (Carlton Books, 1995), now in its fourth edition. Gros was named "Businessman of the Year" for 1998 by the Greater Atlantic City Chamber of Commerce, and received the Lifetime Achievement Award from the American Gaming Association in 2012.