Caesars Entertainment Corporation announced that its loyalty program, Caesars Rewards (formerly Total Rewards), won the prestigious 2019 Freddie Award for best customer service throughout the Americas.
The awards are voted on by millions of frequent flyers and reward program members to honor excellence across three geographic regions—the Americas, Europe/Africa and the Middle East/Asia/Oceania—and six different award categories, with Caesars Rewards receiving the “Best Customer Service” award for the Americas.
The annual Freddie Awards first launched in 1988 to give frequent flyers and travelers the opportunity to recognize the world’s best airlines, hotel loyalty programs and loyalty credit cards. Now, with over 7 million votes cast for this year’s winners, they have evolved into some of the most highly sought-after awards, and winners are widely considered best-in-class.
With the Caesars Rewards loyalty program, members can receive complimentary hotel stays, including international stays at Caesars’ newest luxury resorts in Dubai. Members also have access to special events such as private New Year’s Eve parties throughout the U.S., golf outings with celebrities, famed sporting events and much more through Caesars Rewards partners.