System supplier Acres 4.0 announced that Ameristar Casino Hotel Council Bluffs will permanently install the Acres workflow solution “Kai” after an extensive field trial.
Kai automatically directs employees to casino customers with service issues, often before the customer even realizes the machine has an issue. Managers can view employee performance and customer services levels in real time and historically, allowing for better floor management and more accurate performance reviews.
Kai also replaces costly traditional radios with wrist-mounted consumer-grade mobile devices. Employees receive tasks directly from Kai and communicate with each other through voice and text messages.
“Since we began our trial with Kai, we’ve significantly improved customer service and reduced our cost of operations,” said Ameristar Council Bluffs VP and General Manager Monty Terhune. “I can’t imagine running a modern casino floor without Kai, and that’s why we’ve made the decision to permanently install it.”
John Acres, founder and CEO of Acres 4.0, notes his history developing casino solutions that change the way we interact with and treat our guests: “In my career I’ve been fortunate to help develop many of the mainstay products used by casinos today, including player tracking, progressive jackpots and bonusing technologies. I am convinced that Kai will prove to be our most impactful product yet.”
For more information, visit ilovekai.acres4.com.
